Subway Express™ Frequently Asked Questions

1. Do I need to register before I can place an actual order?

Yes, because it is important to us to prepare your order just as you want it. This enables us to ensure your order is recorded and sent to the store of your choice, ready for pick-up at the time you requested. From time to time we may also send you some great offers for you to share with family and friends. By registering you retain control over orders placed through your account.

2. How do I register for Subway Express™?

Simply go to subwayexpress.co.nz and click the ‘First time? Register here’ button and you will be taken through to the registration page. Enter your details and hit submit. It’s as simple as that. On the same page you can also link your Subcard® to your account so you can check your Subcard® balance when your order online.

3. How do I order?

There are 3 easy ways you can order from Subway® Restaurants: Online, using the Subway® App, or by Txt.

To order online simply visit subwayexpress.co.nz and login using your mobile number and password. If you haven’t used Subway Express™ before you’ll need to register before you can place an order.

To order using the Subway® App you will need to download the app. Simply visit your app store or txt SUBWAY to 5757 and a link to download the appropriate app will be sent to you. The Subway® App is available on iPhone, Android™, Java and Windows smartphones.

To order by txt, txt MENU followed by your email address to 5757 and the Subway® Txt ordering menu will be emailed to you. Alternatively Click Here for the Subway Express™ brochure.*

4. How do I get the Subway® App?

Visit your app store or txt SUBWAY to 5757 and a link to download the appropriate App will be sent to you. The Subway® App is available on iPhone, Android, Java and Windows smartphones.

5. Can I use the same login for the Subway® App and the Subway Express™ online ordering website?

Yes. Register only once for Subway Express™ whether it be via the Subway® App or online and receive a password that can be used for either. The username is always your mobile number, and the password will be sent to you via SMS when you register.

6. Can I change my password?

Yes, in fact it is recommended. You do this via the Subway Express™ website subwayexpress.co.nz. Simply login, go to the 'My Details' page and you will see an option for changing your password. Remember, passwords are case sensitive so ensure your caps lock is off (or on if you prefer) - it’s that easy.

7. What if I forget my password?

Not to worry. Select the ‘Forgotten Password’ link on subwayexpress.co.nz, enter your mobile number and we will send it to the email address you registered with. Alternatively, txt PASSWORD to 5757 and we will txt you the password. *

8. How do I link my Subcard® to my Subway Express™ account?

Click on the My Details tab and you’ll see some simple instructions in the right hand panel. The advantage of linking your Subcard® to your Subway Express™ account is that whenever you login you can see your Reward and Gift Dollars balance!

9. Can I collect Subcard® Reward Dollars from orders made through Subway Express™?

Yes you can when you pay in-store, please swipe your card or phone to collect your rewards.

10. Can I order Subs and Platters in the same order?

At present, Subs orders and Platter orders need to be made separately.

11. What is the earliest I can have my Subway® order available for in-store collection?

At present stores offer in-store collection from 7:00am to 6.45pm, Monday to Sunday. Please refer to the store locator on the website for full details on operating hours of your selected Subway® store. Orders have a minimum lead time of 5-7 minutes unless you have 5 or more items in a single order, in which case a lead time of 40 minutes applies. For catering orders a lead time of 1 hour applies. Note: there is no delivery option at this time.

12. When are breakfast items available?

Breakfast items can be ordered between 7am and 11am online.

13. Can I choose a different store after I register?

Of course, every time you place an order you select your pick-up store. Your default store, which is the store you last ordered at, will be pre-populated in the store selector when you start your order. However, you can override this by selecting a different store from the drop down list. You can also change your default store. Just click on the ‘My Details’ tab and make any changes necessary.

14. Will I be able to print a receipt after I place my order?

On collection of your order, you will receive a receipt. Remember, all of your orders are saved within your "Order History" and you can refer to them whenever you login to Subway Express™.

15. What if I order the same items every time I login, do I have to go through the whole process every time?

That wouldn’t be much fun! You can save any of your orders as FAVOURITES so you don’t have to repeat them time and time again. On the CONFIRM YOUR ORDER page select ‘SAVE ORDER’ to save your order to FAVOURITES.

Then when you login all you need to do is select from 'MY FAVOURITES' in the pop-up screen and it will be added to your order. Easy as that!

16. Can I cancel my order?

No. As the system accepts orders with only 5-7 minutes lead time for standard orders, 40 minutes lead time for large orders, and 1 hour for catering orders. Orders cannot be cancelled unless by special arrangement with the store. You will need to contact the store by phone and it is at the store’s discretion whether or not to accept your cancellation request. Please refer to FAQ 11 for the difference between large and standard orders.

17. What do I do if I have problems ordering?

If you have any problems with your order, please directly contact the store you are trying to order from. You can find all store details by using the ‘Store finder’ on subway.co.nz. Just give them a ring and they will endeavour to help you with your problem. Please note that stores can only assist with changes to your order. For technical issues please refer to FAQ 18.

18. I tried the store but still need assistance

If you are encountering a technical issue with the Subway Express™ site then please email help@subwayexpress.co.nz with details of the problem you are experiencing and we will get back to you within 48 hours, excluding public holidays.

* Please note that standard txt messaging rates apply. The current rate is 20 cents as at March 2013